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Frequently Asked Questions
Whether you would like to know about our products and services, have technical queries or would like help deciding on the best material and colours for your kitchen worktops, we aim to answer the most frequently asked questions here. Find out more about the different worktop materials such as Corian, Silestone and Timber; if you cannot find the answers to your questions call our experts on 0330 088 3391 and we will be happy to help you.
General Questions
Worktops.net produces the highest quality premium worktops and offers a nationwide professional, responsive templating and installation service. Worktops.net offers trade prices direct to the public and are proud to make luxury worktops truly affordable.
We are able to do this as we manufacture all our products under one roof, unlike many other suppliers you are dealing directly with the supplier.
Yes! We cater to homeowners, kitchen and bathroom retailers, architects, designers, and large-scale commercial projects.
Yes, If you require any samples please contact us on sales@worktops.net with your requirements
Worktops aren’t made from materials that can be easily trimmed or altered on site; they must be the right shape and size with cut outs and holes in exactly the right place. The only reliable way to achieve this is for experienced worktop templaters to undertake the work.
Do I need to be there when you template and install?
Yes, It is best if you are there when we template to answer any questions we might have. The same goes for fitting, so that you can confirm that you are happy with the finished product. We need to make 100% sure that the worktops are templated in the manner in which you wish for them to be installed.
Yes. We template directly on top of the units so existing worktops will need to be completely removed before we arrive. You can place the old worktops back onto the units after we have templated until the new worktops are installed.
No, you will have to arrange a suitably qualified tradesman to do this.
If you prefer – we can just supply the worktop and you can arrange your own installation.
Ordering & Customisation
Option 1
You can complete our quote form where you can upload your worktops design / plans or alternatively complete an enquiry form on our contact us page.
Option 2
You can submit your worktop design or plans on the website or by email direct to sales@worktops.net
We will prepare a detailed worktop estimate based on your requirements. Please note the price is an approximate estimation based on the details provided and prices may change once a template or site survey has been done.
Once you are happy with the estimate you can place your worktop order by email. We will forward you an order acknowledgement and arrange the templating, installation and delivery to suit you.
Please note payment is required prior to manufacture, delivery and installation. Please see our full terms and conditions on the terms page for further details.
For further information on our worktops, products and services please visit our product pages or alternatively feel free to contact our customer service team
- Once you are happy with the estimate you can place your worktop order by email.
- We will forward you an order acknowledgement and arrange the templating, installation or delivery to suit you. Please check the details, sign and return them to us.
- Please note our payment terms are pro-forma and payment is required before delivery or installation. Please see our full terms and conditions on the terms page for further details.
Delivery & Lead Times
Lead times vary by material and customization level, but we strive to offer fast turnaround times with minimal delays. Contact us for specific timeframes.
Yes, we deliver nationwide and have fitters strategically located throughout the UK.
Care & Maintenance
Most worktops only require warm water and a mild detergent for cleaning. We provide care guides for each material type.
Materials like Dekton and some quartz worktops offer high heat resistance, but we recommend using trivets to protect surfaces from extreme heat.
Yes! Solid surface worktops, such as Corian, can be refinished and repaired if scratched or damaged.
Trade & Business Accounts
Yes, we offer trade accounts with competitive pricing and priority service for business clients.
Yes, our purpose-built factory and specialist teams can handle high-volume fabrication for commercial clients.