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Frequently Asked Questions

Whether you would like to know about our products and services, have technical queries or would like help deciding on the best material and colours for your kitchen worktops, we aim to answer the most frequently asked questions here.  Find out more about the different worktop materials such as Corian, Silestone and Timber; if you cannot find the answers to your questions call our experts on 0208 935 5337 and we will be happy to help you.

General Questions

General FAQ’s2018-09-19T16:12:46+00:00

General FAQ’s – Who are produces the highest quality premium worktops and offers a nationwide professional, responsive templating and installation service. offers trade prices direct to the public and are proud to make luxury worktops truly affordable.

We are able to do this as we manufacture all our products under one roof, unlike many other suppliers you are dealing directly with the supplier.

How do I contact

Our sales team are available 6 days a week or email us on [email protected]

How do I order a worktops from

Option 1

You can complete our quote form where you can upload your worktops design / plans or alternatively complete an enquiry form on our contact us page.

Option 2

You can submit your worktop design or plans on the website or by email direct to [email protected]

We will prepare a detailed worktop estimate based on your requirements. Please note the price is an approximate estimation based on the details provided and prices may change once a template or site survey has been done.

Once you are happy with the estimate you can place your worktop order by email or fax. We will forward you an order acknowledgement and arrange the templating, installation and delivery to suit you.

Please note payment is required prior to manufacture, delivery and installation. Please see our full terms and conditions on the terms page for further details.

For further information on our worktops, products and services please visit our product pages or alternatively feel free to contact our customer service team

Can I order a sample of the materials from

If you require any samples please contact us on [email protected] with your requirements

Why do you have to do a templating visit?

Worktops aren’t made from materials that can be easily trimmed or altered on site; they must be the right shape and size with cut outs and holes in exactly the right place. The only reliable way to achieve this is for experienced worktop templaters to undertake the work.

Do I need to be there when you template and install?

Yes, It is best if you are there when we template to answer any questions we might have. The same goes for fitting, so that you can confirm that you are happy with the finished product. We need to make 100% sure that the worktops are templated in the manner in which you wish for them to be installed.

I am just replacing my existing worktops, do they have to be removed before you template?

Yes. We template directly on top of the units so existing worktops will need to be completely removed before we arrive. You can place the old worktops back onto the units after we have templated until the new worktops are installed.

What are the maximum worktop lengths?

Generally with worktops the maximum length for a single piece is 3000mm at which point it will be necessary for a joint.

Do you cut and polish worktops on site?

No. All our worktops are processed using both state of the art machines and skilled craftsmen in our workshops. Good quality stone processing is not something that can be done on-site.

Will you plumb in my sink/connect my hob etc?

No, you will have to arrange a suitably qualified tradesman to do this.

What can I do to help the installation process?

A clear path into the premises and clear space around the base units is essential. Removing items such as unit doors, and appliances not integral to the worktop fitting is advisable.

Can I arrange for my own fitting?

If you prefer – we can just supply the worktop and you can arrange your own installation.

How to Order2018-09-19T16:13:07+00:00

Please submit your worktop design or plans to us by uploading it on our website or please give us a call if you require any assitance

  1. We will prepare a detailed worktop estimate based on your requirements. Please note the price is an approximate estimation based on the details provided and prices may change once a template or site survey has been done.
  2. Once you are happy with the estimate you can place your worktop order by email.
  3. We will forward you an order acknowledgement and arrange the templating, installation or delivery to suit you. Please check the details, sign and return them to us.
  4. Please note our payment terms are pro-forma and payment is required before delivery or installation. Please see our full terms and conditions on the terms page for further details.
  5. For further information on our worktops, products and services please visit our product pages or alternatively feel free to contact our customer service team on 0208 935 5337

Product Related Questions

Timber FAQ’s2018-09-19T16:18:16+00:00

Timber FAQ’s

Is timber an appropriate material for a kitchen worktop?
When properly constructed and correctly installed, timber worktops will give a lifetime of service with little maintenance. Some would say that Timber worktops look even better with age.

Is a timber worktop hygienic?
It has been scientifically proven that a timber worktop will kill off salmonella and even e-coli within 48 hours. However they can live indefinitely on a worktop or work surface manufactured from granite or other materials. Timber worktops are very hygienic when constructed and treated correctly

How long will a timber worktop last for?
A top quality and well manufactured timber worktop or work surface which is well maintained will last you a lifetime.

Will my timber worktop change colour over time?
Yes, all timber worktops and work surfaces will change over a period of time. How quickly it changes and in what way it changes will vary from species to species and the conditions to which it is exposed.

Granite FAQ’s2018-09-19T16:11:08+00:00

Granite FAQ’s – What is Granite?
Granite is a hard igneous rock, formed from molten magma. The magma cools and solidifies under extreme pressure deep within the earth. Granite is very popular within the construction industry due to its hardness and durability.

Granites are also renowned for their depth of colours. They can range from pink to grey, depending on their chemistry and mineralogy. Available in tiles and slabs, it is perfect for a wide range of uses within the home.

Why is Granite so popular for worktops and work surface?
The natural beauty of Granite is breath taking and timeless. A piece of granite is formed over thousands of years can be brought into your home. Granite never goes out of fashion and has a style and elegance all of its own. No two pieces of Granite are alike ensuring that each worktop is a unique creation. Visually stunning effects can be created in the kitchen by the use of this remarkable material with skilled masons hand crafting each worktop to the highest quality.

How do you clean granite?
Granite can generally be wiped clean with a clean damp cloth, and buffed dry where necessary with a microfiber cloth. If a deeper clean is required to remove grease or oil deposits, a mild, well diluted detergent, or a stone specific cleaner can be used. Under no circumstances should acidic or abrasive products be used to clean a granite worktop as this can damage the surface of the stone. It advised that any spillages of an acidic nature, e.g. wine, vinegar, fruit juices etc should not be left to lie on your worktop for long periods, they should be neutralized by applying plenty of clean water and wiped up, rinsed and the surface buffed dry.

How do I remove limescale deposits?
In hard water areas there is potential for limescale to build up on surfaces where water is left to dry out. To avoid excessive build ups, always wipe up any standing water, with a cloth and buff dry. Where any build up does occur, then they should be removed gently, using a weak white vinegar solution and a soft nylon bristled brush to agitate the build up until it breaks up, and clean be washed away. Under no circumstances should a chemical limescale remover be used, as these are highly acidic. For a long term alternative to the above, a water softening device could be fitted to the mains water supply, to remove the lime from the water before it leaves the tap.

Silestone FAQ’s2018-09-19T16:12:04+00:00

Silestone FAQ’s

What is Silestone?
Silestone is the registered brand name for the top-end range of stylish quartz worktops manufactured by Cosentino, one of Spain’s largest companies
With trademarked anti-bacterial protection based on the latest generation of silver ions, not found in any other brand of worktop. The unmatched quality and characteristics of these worktops make Silestone  the world leader in natural quartz surface worktops.

What is Silestone made of?
Silestone is manufactured from the highest quality natural quartz, an exceptionally hard, durable and resilient natural silicate mineral known as Crystallized Silicon Dioxide. Some well known varieties of Quartz include Rose Quartz, Citrine and Amethyst and have been used in jewellery since antiquity. Quartz can also be found as essential constituents of igneous rocks, sedimentary rocks, carbonate rocks and quartzite. While most of the varieties are usually white or transparent, the material can be tinted throughout to almost any conceivable colour during the manufacturing process. Thus, it is not only a surface colour. Silestone contains 94% natural quartz, blended with polyester resin for greater elasticity, and tinted with special quartz colourants to create more than 60 unique quartz or designer colours during a special vibrocompaction process.

What are the distinctive qualities of Silestone worktops?

  • Quartz has a unique crystal appearance. It has an elegance and beauty that can only be achieved by natural gems such as quartz or diamonds, with a sparkling gleam and unique touch.
  • The natural quartz used in Silestone®  worktops has an incomparable density, making it non-porous, extraordinarily hard, and yet resilient with a high degree of elasticity for longer life.
  • Silestone®  worktops have the weight and feel of natural stone, but with far superior qualities of consistency of strength, durability, resilience and elasticity. Unlike natural stone, it is also non-porous, making for far greater hygiene and resistance to stains.
  • On the Mohs hardness scale, giving diamonds a 10, Quartz scores a 7, by far outperforming laminates, melamine and even natural stone materials such as granite.
  • It is the only worktop treated with bacteriostatic protection for added hygiene and sterility.
  • Silestone®  worktops are highly resistant to acids, stains, scratches, heat and knocks experienced in the kitchen, giving you lifelong peace of mind.
  • Silestone wor